{"id":262226,"date":"2026-10-14T13:06:13","date_gmt":"2026-10-14T11:06:13","guid":{"rendered":"https:\/\/www.juwelier-wagner.at\/?page_id=262226"},"modified":"2026-10-14T13:30:38","modified_gmt":"2026-10-14T11:30:38","slug":"legal-guarantee","status":"publish","type":"page","link":"https:\/\/www.juwelier-wagner.at\/en\/legal-guarantee\/","title":{"rendered":"Your legal guarantee rights"},"content":{"rendered":"\n<style>\n.wagner-legal-notice{box-sizing:border-box;max-width:900px;margin:40px auto;padding:100px 20px 40px;color:#333;font:16px\/1.5 \"TrioGrotesk-Medium\",sans-serif;text-align:left;overflow-wrap:anywhere}\n.wagner-legal-notice *{box-sizing:border-box}\n.wagner-legal-notice h1,.wagner-legal-notice h2{font-weight:400;text-transform:none;letter-spacing:normal;color:#333}\n.wagner-legal-notice h1{font-family:Spectral,serif;font-size:36px;font-style:italic;line-height:40px;text-align:center;margin:0 0 40px}\n.wagner-legal-notice h1:after{content:\"\";display:block;width:50px;height:1px;background:#777;margin:16px auto}\n.wagner-legal-notice .legal-intro{font-family:TTRamillasLight,serif;font-size:24px;line-height:32px;margin:48px 0 40px}\n.wagner-legal-notice p{margin:0 0 20px}\n.wagner-legal-notice a{color:inherit;text-decoration:underline;text-underline-offset:3px;overflow-wrap:anywhere}\n.wagner-legal-notice a:focus-visible,.wagner-legal-notice summary:focus-visible,.wagner-legal-notice [tabindex]:focus-visible{outline:2px solid #140091;outline-offset:4px}\n.wagner-legal-notice nav{display:flex;gap:12px 24px;flex-wrap:wrap;margin:40px 0}\n.wagner-legal-notice nav a{padding:5px 0}\n.wagner-legal-notice section{margin:0;scroll-margin-top:100px}\n.wagner-legal-notice details{border-top:1px solid #e5e7eb}\n.wagner-legal-notice #original{border-bottom:1px solid #e5e7eb}\n.wagner-legal-notice summary{list-style:none;display:flex;align-items:center;justify-content:space-between;gap:24px;padding:32px 0;cursor:pointer}\n.wagner-legal-notice summary::-webkit-details-marker{display:none}\n.wagner-legal-notice summary h2{font-family:inherit;font-size:18px;line-height:28px;margin:0}\n.wagner-legal-notice summary:after{content:\"\";width:16px;height:16px;border-right:1px solid currentColor;border-bottom:1px solid currentColor;transform:rotate(45deg);flex-shrink:0;margin:0 4px 8px}\n.wagner-legal-notice details[open]>summary:after{transform:rotate(225deg);margin-top:8px;margin-bottom:0}\n.wagner-legal-notice .legal-answer{padding:0 0 24px;max-width:75ch}\n.wagner-legal-notice .legal-answer p,.wagner-legal-notice .legal-answer li{font-family:\"Century Gothic\",sans-serif;font-weight:400}\n.wagner-legal-notice .original{overflow:auto;background:white;border:1px solid #d7d1cc;max-height:72vh}\n.wagner-legal-notice .original img{width:720px;max-width:none;height:auto;display:block}\n.wagner-legal-notice .hint{font-size:14px;color:#514b45}\n.wagner-legal-notice ul{list-style:disc;padding-left:24px;margin:0 0 20px}\n.wagner-legal-notice ol{list-style:decimal;padding-left:24px;margin:0 0 20px}\n.wagner-legal-notice li{margin:10px 0}\n@media(min-width:1024px){.wagner-legal-notice{padding-left:0;padding-right:0}}\n@media(max-width:1023px){.wagner-legal-notice{margin-top:20px}.wagner-legal-notice .legal-intro{font-size:20px;line-height:28px}.wagner-legal-notice .original{max-height:65vh}.wagner-legal-notice summary{gap:16px}.wagner-legal-notice summary:after{width:9px;height:9px}}\n@media print{.wagner-legal-notice details::details-content{display:block}.wagner-legal-notice summary:after{display:none}.wagner-legal-notice .original{max-height:none;overflow:visible}.wagner-legal-notice .original img{max-width:100%}}\n<\/style><article class=\"wagner-legal-notice\"><h1>Your legal guarantee rights<\/h1><p class=\"legal-intro\">Minimum two-year legal guarantee protection for goods sold in the European Union.<\/p>\n<nav aria-label=\"Information\"><a href=\"#lesefassung\">Accessible text version<\/a><a href=\"#original\">Official EU notice<\/a><a href=\"\/wp-content\/uploads\/wagner-gewaehrleistung-20261014\/legal-guarantee-en.pdf\">Original PDF \u00b7 222 KB<\/a><\/nav>\n<section id=\"lesefassung\"><details><summary><h2>Legal guarantee<\/h2><\/summary><div class=\"legal-answer\">\n<p>Consumers can claim their rights under the legal guarantee of conformity, for example if goods:<\/p><ul><li>do not match the description;<\/li><li>do not function as intended.<\/li><\/ul>\n<p>Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period.<\/p>\n<p>Sellers in such a situation are required to offer:<\/p><ul><li>free repair or free replacement;<\/li><li>in some cases, a price reduction or full reimbursement.<\/li><\/ul>\n<p>Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.<\/p>\n<p>For more information on your rights in a specific country, scan the QR code below or ask the seller.<\/p><p><a href=\"https:\/\/europa.eu\/youreurope\/guarantees\">europa.eu\/youreurope\/guarantees<\/a><\/p>\n<\/div><\/details><details><summary><h2>What to do if you receive non-conforming goods:<\/h2><\/summary><div class=\"legal-answer\"><ol><li>Contact the seller as soon as possible to report the issue;<\/li><li>Provide proof of purchase, such as a receipt, invoice, or bank statement.<\/li><\/ol>\n<p>Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.<\/p><\/div><\/details><\/section>\n<section id=\"original\"><details><summary><h2>Official EU notice<\/h2><\/summary><div class=\"legal-answer\"><p class=\"hint\">Original colour notice. On small screens, you can scroll the notice horizontally and vertically within its frame. An accessible text version is provided above.<\/p><div aria-label=\"Official EU notice, scrollable\" class=\"original\" role=\"region\" tabindex=\"0\"><img decoding=\"async\" alt=\"Official EU legal guarantee notice. The full text is available above. The image also includes the GARAN label and a QR code linking to the EU information page.\" src=\"\/wp-content\/uploads\/wagner-gewaehrleistung-20261014\/official-notice-en.png\"\/><\/div><nav><a href=\"\/wp-content\/uploads\/wagner-gewaehrleistung-20261014\/legal-guarantee-en.pdf\">Official notice PDF \u00b7 222 KB<\/a><a href=\"https:\/\/europa.eu\/youreurope\/guarantees\">Further EU information<\/a><\/nav><\/div><\/details><\/section><\/article>\n","protected":false},"excerpt":{"rendered":"<p>Your legal guarantee rights Minimum two-year legal guarantee protection for goods sold in the European Union. Accessible text versionOfficial EU noticeOriginal PDF \u00b7 222 KB Legal guarantee Consumers can claim their rights under the legal guarantee of conformity, for example if goods: do not match the description; do not function as intended. Sellers are liable [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-262226","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Your legal guarantee rights | Juwelier Wagner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.juwelier-wagner.at\/en\/legal-guarantee\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:title\" content=\"Your legal guarantee rights | Juwelier Wagner\" \/>\n<meta property=\"og:description\" content=\"Your legal guarantee rights Minimum two-year legal guarantee protection for goods sold in the European Union. 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