Accessibility at Juwelier Wagner
Juwelier Wagner aims to make its website juwelier-wagner.at fully accessible by December 2026, in accordance with the Austrian Accessibility Act (BaFG), the WCAG 2.2 Level AA, and the harmonized European standard EN 301 549.
Conformance Status
Not conformant
The website is currently not conformant with the requirements of the BaFG and WCAG 2.2 Level AA. Full compliance is planned by December 2026.
Ongoing Measures (Implementation by December 2026)
-
Product & General Images: Alt texts will be generated from product data and completed across all product images.
Timeline: by December 2026 -
Keyboard Navigation: All navigation and interaction elements will be fully keyboard-accessible. Focus indicators will be clearly visible.
Timeline: by December 2026 -
Color Contrast: All text and UI elements will be adjusted to a minimum contrast ratio of 4.5:1 (e.g., navigation, buttons, footer).
Timeline: by December 2026 -
Forms: Mandatory fields, error messages, and ARIA attributes will be implemented in full compliance with WCAG.
Timeline: by December 2026
Non-accessible Content
Currently known issues:
- Product & General Images: Alt texts partially incomplete
- Navigation: Focus indicators not consistently visible
- Forms: Some ARIA labels missing
Disproportionate Burden:
- PDF product catalogues before 2020: Retrofitting accessibility would require disproportionate effort
- Embedded social media content: Depends on third-party platforms
Contact for Accessibility Issues
If you encounter accessibility barriers or require content in an accessible format, please contact us:
- Email: information@juwelier-wagner.at
- Phone: +43 1 512 0 512
- Postal Address: Kärntner Straße 32, 1010 Vienna, Austria
Response time: We will respond within 10 business days.
Alternative Access Options
- Phone Orders: Monday to Friday 9:00 – 18:30, Saturday 10:00 – 18:00 via +43 1 512 0 512
- Personal Consultation:
- Wagner Flagship Store, Kärntner Straße 32, 1010 Vienna
- Wagner Boutique, Graben 21 / Tuchlauben 2, 1010 Vienna
- Email Orders: webshop@juwelier-wagner.at
Enforcement Procedure
If you are not satisfied with our response, you may contact the enforcement body:
Market Surveillance Authority for Digital Accessibility
Sozialministeriumservice, Upper Austria Regional Office
Gruberstraße 63, 4021 Linz, Austria
Email: marktueberwachung-bafg@sozialministeriumservice.gv.at
Creation & Review Date
- Created: 27 June 2025
- Last reviewed: 28 July 2026
- Next review planned: December 2026
Legal Notice
This declaration was created in accordance with § 14 of the Austrian Accessibility Act (BaFG). Market surveillance is the responsibility of the Sozialministeriumservice.